Marketing for “Love First, Live Incidentally”
For our theatre company, Lifting The Barriers, Kate Kelly and I are the Marketing Officers, whereby our role and responsibility is “to promote and sell tickets” (The Theatres Trust, 2016) for our first show Love First, Live Incidentally. One person that I looked to for inspiration when undertaking this role was Victoria Murray, who is responsible for the marketing of the National Theatre Live cinema broadcasts and the National’s touring productions. In an interview, Victoria discusses how her job requirements are ever-changing, and summarized the job as “a hugely mixed bag” (National Theatre, 2015). This variety of tasks was also true for myself throughout this process, whereby my specific jobs for the company were to create the Marketing Pack, write the copy, communicate with the LPAC box office and marketing team in regards to ticket sales and promotion, contact local businesses and radio stations, and share the responsibility of the social media accounts.
Lisa Mulcahy states that “your most important marketing lesson…keep focused on the main purpose of your company” (Mulcahy, 2011, 53). The main purpose of our theatre company is to create devised theatre inspired by current events and social issues, which is accessible, thought provoking and engaging to young people through dramatic performances and documentary theatre. Love First, Live Incidentally is about Zelda Fitzgerald, the infamous “first American Flapper” and socialite of the 1920’s mostly known as the wife of F. Scott Fitzgerald. Through a theatrical retelling of Zelda’s life and her battle with bipolar disorder (which was misdiagnosed as schizophrenia), we hope to raise a discussion and awareness of mental health.
Marketing is defined by the Arts Council as “the process of communicating the value of your work to potential audiences…a good marketing plan will allow you to meet your goals and the needs of audiences” (Arts Council England, 2016, 3). Thus, our marketing campaign concentrated on informing our target audience about the focus of our piece being Zelda and her mental health.
The key stages of our campaign were:
- To ensure our target audience knew who our company was by sharing images of our process and creating short biographies.
- To create a presence online on social media by regularly engaging with our audience and updating them on our process.
- To participate in world days that connected with and highlighted our shows themes.
- To fundraise for our show, which would subsequently promote the company.
- To design and produce posters and flyers for display around LPAC and the university for our target audience.
The Marketing Pack
At the beginning of the campaign, Julie Ellerby, the Marketing Manager for LPAC, shared valuable advice with us. She highlighted the importance of understanding who our audience were and defining what makes us as a company unique (Ellerby, 2016). She reiterated how our campaign needed to be a clear reflection of the performance for our target audience (Ellerby, 2016). I thought of this when creating the Marketing Pack and copy, as seen below, which I hope presents our company and the performance clearly to any potential venue. As Jackie Elliman comments, “your brand is crucial…it should enable not just audiences but venues, funders, potential partners and others to understand what you’re about” (Caines, 2013).


One essential part of the Marketing Pack is the list of our Target Audience. It was essential to ensure there was a wide range of potential audience members, as well as specific groups of people to target that would have a keen interest in our show. Our Target Audience members were those over the age of fifteen, those interested in history, literature, feminism and/or mental health, and Students from the School of Fine and Performing Arts at the University of Lincoln. An example which shows that targeting our audience was successful is how a blog reviewer of our show came to see the performance because of “a fascination with the 1920’s” (Ordinary Acts Of Bravery, 2016). Thus, we effectively marketed the show to this audience member and their interest in history.
Social Media
One vital aspect of the marketing campaign was our social media accounts. There has been a large increase in likes and followers for all of our social media pages since our company formed. This is most evident on our Twitter, which is the platform that we used most on a consistent basis.

As Lyn Gardner says, “Facebook, Twitter and blogs are increasingly the means by which ticket sales are driven” (Gardner, 2010). Therefore, it was imperative that we used our social media constantly throughout this process. We posted content that promoted the company and the show, whilst also engaging with our target audience and making them feel connected and invested in the company. On Facebook we shared photos of our rehearsals, talked about our fundraising events and posted ticket information (as shown below), on Instagram we shared photos of the company, and on Twitter we posted and retweeted updates of the company (as shown below) and created a countdown to the performance. In the weeks leading up to the show, the actresses playing Zelda changed their profile pictures to their corresponding flyers, allowing for our images to reach a wider audience of their online friends. Additionally, I also created a Facebook event for the performance to get an idea of who was going or interested in the performance online.


“World Days”
Part of our campaign was to interact and participate in “World Days” that had a connection to our performance. This was inspired by Lisa Mulcahy who says that “thinking in an innovate way about your marketing concerns can tremendously benefit your company” (Mulcahy, 2011, 94). On the 3rd of March we celebrated World Book Day on our Instagram by introducing our company to our audience with what their favourite book was, as shown below. This highlighted the literary themes within the show and meant that we could be a part of a much wider online engagement with our target audience. Additionally, on the 7th of April we participated in World Health Day by asking our target audience to answer the question “is enough being done to lift the barriers of mental health”. This was then shared on Facebook, as shown below. As Zelda lived with bipolar, we used this opportunity to discuss with our target audience what they thought the perception of mental health is in our society. All of the individuals answered that not enough was being done to support those with mental health issues. We as a company shared the same views, and these answers were useful for us in understanding how imperative it was to portray how Zelda’s mental health affected her life in the 1940’s honestly and realistically. Hopefully, our performance has brought further to light the importance of supporting those with mental health issues.


Fundraising
For the performance we needed to raise money for the show to be able to afford the props, costumes, tech and marketing products that we wanted. Fundraising was also an effective way to market the company and the show, because as Lisa Mulcahy notes, “one tried-and-true method is to hold a fundraiser to establish your company in people’s minds” (Mulcahy, 2011, 47). Alongside an online Indiegogo campaign, we held a pub quiz on the 7th of April and a bake sale on the 12th of April, through which we held a raffle to win afternoon tea for two that was gifted to us by thomas2catering. All of these events were profitable for the company and helped us to connect with potential audience members.
Print Marketing
Images were a medium that we used as much as possible throughout the campaign, on both social media and in the print marketing. As Elizabeth Hill, Terry O’Sullivan and Catherine O’Sullivan observe, “there are few thing as eloquent as a good photograph” (Hill et al, 2003, 212). When designing our flyers and posters, we wanted the image to support visually the words I had written for the copy and capture the feel of the performance for our target audience. We were inspired by a photograph of Zelda and Scott in an embrace, and were advised by Julie to replicate the tone by making our image appear like an old photograph. Using the backdrop of the Arboretum in Lincoln, we captured the moment of one of our actresses playing Zelda in an embrace with Scott (played by our friend Simon Payne). We also captured a moment of the actress playing Zelda in the distance looking towards Scott with a pained expression. This contrast between the images was to highlight the differing emotions Zelda felt throughout her life, with the front image being happy and in love, and the back image seemingly hurt and angry. After further advice from our tutor Dominic Symonds, we decided to recreate the photographs we had taken with the four other actresses who played Zelda, as a way to inform the audience of the concept of the five actresses each playing Zelda. All of these flyers and posters can be found in the Marketing Documents. I think the flyers and posters were a great reflection of the performance, as they placed Zelda at the forefront and reinforced the setting of the era through the sepia tone and the black and white design. This was apparent in the End Of Year Performances brochure that included our image and copy, whereby, when compared to the other performances, I think the themes of our show are evident. I believe the image and design of the print marketing were successful because, as Lisa Mulcahy says, we concentrated on the “company’s main reason for existing in the first place” (Mulcahy, 2011, 53), focusing on Zelda and introducing her to our target audience.

The flyers and posters for our performance with Hannah Taylor as Zelda in the original images we took.


Using Lisa Mulcahy’s advise of “the best advertising is really just spreading excitement” (Mulcahy, 2011, 86), we made sure to distribute our print marketing around places in Lincoln that would attract our target audience. It was vital we had a large amount of distribution at LPAC, as this was the main place our target audience would be about. We also distributed around other buildings at the University of Lincoln, and went flyering in the town centre of Lincoln the weekend before the show. Furthermore, I sent an email to the School of Fine and Performing Arts via our tutor Kelly Jones, which contained the copy of the show and ticket information. As most of our tickets were bought closer to the date of the performance after this distribution, it can be inferred that our traditional marketing of posters, flyers and emails was effective.
Ticket Analysis
When tickets were first made available to purchase from LPAC, I contacted Phoebe Wall-Palmer, the Box-Office Co-ordinater, who agreed to send me a weekly Event Sales Report for the show, so that I could review how our ticket sales were going each week.
Whilst the capacity of LPAC is 444 seats, only 180 seats were available preliminary. With this in mind, our first target audience number was 180 seats. Our ticket sales since tickets for the show were made available are as follows:

There was a slow increase in ticket sales over the month of April, with a dramatic increase in the last few weeks before the show. This increase may be due to how a large majority of our audience were fellow students from the School of Fine and Performing Arts at the University of Lincoln, who are much more likely to have bought tickets last minute. This increase could also have been affected by our ongoing social media marketing, as well as the distribution of our flyers and posters around LPAC and the rest of Lincoln in the last few weeks leading up to the show.
Feedback and Evaluation
Overall, we sold 142 tickets for Love First, Live Incidentally at LPAC on the 17th May 2016, and filled the auditorium to 32% capacity. For our first show as a debut company, I am very pleased with the number of audience members who came to see our work and believe we have established ourselves well as a theatre company.
We had an immediate positive response from our audience after the performance, as well as on our social media pages, with many congratulating and praising the piece. Particular admiration was given to the set, script and the form of the storytelling we used. Additionally, we were reviewed on a blog, who said that:
“I thought the Lifting the Barriers company did very well. The story was emotive, the set was fantastic and the lighting and sound was genius.” (Ordinary Acts Of Bravery, 2016)
In the future, to maximize on the success of this performance, I feel we should continue creating innovative devised work that plays with the form of storytelling. From our audience’s response, I think a strong point of the show was our set and the script, and we should keep writing and designing our future work with this in mind.
In reflection, I believe the marketing campaign for the performance was very successful. We sold a great number of tickets for the show, and I feel that the varying different mediums of marketing that we used all played a part in informing our target audience about the show’s emphasis on Zelda and mental health, and successfully selling the performance.

Works Cited:
Anonymous. Scott and Zelda Fitzgerald [image]. Available from http://www.vogue.com/13288144/zelda-fitzgerald-birthday/ [accessed 22 May 2016].
Arts Council England (2016) Audience development and marketing, and Grants for the Arts. Manchester: Arts Council England. Available from http://www.artscouncil.org.uk/sites/default/files/download-file/Audience_development_and_marketing_and_Grants_for_the_Arts_Jan2016.pdf [accessed 23 May 2016].
Caines, M. (2013) 15 tips on setting up a theatre company. The Guardian, 28 August. Available from http://www.theguardian.com/culture-professionals-network/culture-professionals-blog/2013/aug/28/expert-tips-setting-up-theatre-company [accessed 23 May 2016].
Crow, P. (2016) Love First, Live Incidentally. Available from https://www.flickr.com/photos/61839232@N02/27005919041/in/album-72157668230653081/ [accessed 19 May 2016].
Ellerby, J. (2016) Marketing. [speech] Lincoln Performing Arts Centre, 17 February.
Gardner, L. (2000) Theatre: wake up to the digital age! The Guardian, 20 April. Available from http://www.theguardian.com/stage/theatreblog/2010/apr/18/theatre-digital-twitter-facebook-social-media [accessed 23 May 2016].
Hill, E., O’Sullivan, T. and O’Sullivan, C. (2003) Creative Arts Marketing. London: Routledge.
Langer, M. (2016a) Lifting The Barriers Facebook post [image].
Langer, M. (2016b) Lifting The Barriers Social Media bar chart.
Langer, M. (2016c) Lifting The Barriers Twitter page [image].
Langer, M. (2016d) Love First, Live Incidentally Tickets Sold line graph.
Langer, M. (2016e) Marketing Pack [image].
Langer, M. (2016f) Programme Copy [image].
Langer, M. (2016g) World Book Day Instagram post [image].
Langer, M. (2016h) World Health Day Facebook post [image].
Lifting The Barriers (2016a) Back of flyer with Hannah as Zelda [image]. Available from https://liftingthebarriers.blogs.lincoln.ac.uk/marketing/ [accessed 22 May 2016].
Lifting The Barriers (2016b) Front of flyer and post with Hannah as Zelda [image]. Available from https://liftingthebarriers.blogs.lincoln.ac.uk/marketing/ [accessed 22 May 2016].
Mulcahy, L. (2011) Building The Successful Theatre Company. 2nd edition. New York: Alworth Press.
National Theatre (2015) Careers at the National Theatre: Marketing Manager. Available from https://www.youtube.com/watch?v=qmUA2KuHOgc&index=15&list=PLJgBmjHpqgs5SvR8xSnvuHcFTbDl_hta6 [accessed 23 May 2016]
Ordinary Acts Of Bravery. (2016) Love First, Live Incidentally: Play Review & A little bit of Zizzi’s. [blog]. 18 May. Available from https://ordinaryactsofbravery.wordpress.com/2016/05/18/love-first-live-incidentally-play-review-a-little-bit-of-zizzis/ [accessed 19 May 2016].
The Theatres Trust (2016) Who works in a theatre? London: The Theatres Trust. Available from http://www.theatrestrust.org.uk/resources/exploring-theatres/who-works-in-a-theatre [accessed 23 May 2016].